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I purchased a set of pots for my daughter on my credit card as a birthday gift. She lives out of town. When I gave the set to her, I also gave her the receipt so she could exchange or get in store credit if she wanted something else. She took the receipt and the pots (unopened) to Walmart and they will not give her in store credit; only offered to return the item and refund my card. Why can she not get an in store credit with the receipt? It looks as though your online written policy says she can, but she's having trouble. What can be done about this?