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I shop at Ross almost twice a week. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. Clothing I try on at home, as I do not trust the stalls in the store. However, I have never had a problem with returning merchandise at all. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. I once seen a women try to refund a pot and pan set she had used, that was place in a brown box...Really. Ross is a great discount store, be a smart buyer!