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On Tuesday I purchased apps 160.00 in merchandise. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. They advised that they could not make the adjustment. I asked. - aren't your clerks supposed to ask. Response was yes they should but sorry. Callback tomorrow and speak to someone else. Why would you have a manger in a store that cannot make decisions. Why can't Ross honor a legitimate mistake. <br /> I probably wouldn't make such a fuss if it was a small dollar amount. <br /> <br /> I hope that I have a more positive experience tomorrow.