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Purchased my grandson an Ipod touch 16gb on 2/25/15 for his 13th birthday. It won't charge. I have not been able to exchange it nor get a gift card, and I have the original package and receipt. IT NEVER WORKED!!!! Really......get serious. We are the customers, and don't have to shop there. $214.00 is NOT a donation for you to use as you like. You have something, but I don't. I have never had any problems with this store, but it seems unfair to me to work for MY money, to have you take it. Your items are defective, not my money or mind. Without your business supporting your customers....I done shopping there.