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I shop at the Old Navy located in Cordova Mall, Pensacola, Florida. I purchase all my jeans from there as I am a fan of their rockstar line. I bought a couple of pairs and one was a new material, very soft that I wanted to try. I wore a couple of times and then washed according to label. They began fraying and the seams were coming undone. I still had my receipt as this was about 2 weeeks after purchase, I took them in hoping they would do something...well they did. They called the manager and I was very nice and told her I buy all my jeans there and explained what happened, no problem, she let me pick any pair of rockstar jeans that I wanted to replace those with. Her and the cashier were awesome!!! They made my day!! I will continue to shop there! I love their people and products..way 2 go Old Navy:)