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This is NOT old navy's real return policy. The real policy is, you have 90 days to return or exchange. If you have your reciept and its NOT past the 90 days, you will get your money back the way you paid for it. Simple. If you DO NOT have a receipt, you can either exchange the item from the same item (different color and/or size) or you get a merchandise credit for what it is selling now. Yes it does come through the mail to help track people who are frequently making returns without receipts (shoplifters, etc) You can return clearance/sale prices just the same. The only things that aren't returnable would be damages that are clearly marked FINAL SALE. Old navy can also look up a purchase with a card If you used on. if you lost your reciept that's your own problem. Don't get mad at the cashiers who can't change the policy. They also always accept returns without tags. I know I worked there for 5 years. A lot of you people just sound like whiney customers who can't wrap their head around the fact that the world doesn't revolve around you. You can't expect to get what you paid when there is no possible way of seeing since you don't have a reciept and didn't use a card. Get over it.