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HONESTLY, people are so rude and need to understand NO means NO, as a customer, if I'm going to buy something expensive I always get informed about the product and the store's policies before buying it. Not having knowledge about something isn't an excuse to get things your way. Putting myself in employee's shoes I feel bad for the a**hole customers they get. Sorry, but not sorry some individuals need to get educated and learn some manners. Learn to treat others how you'd like to be treated and don't treat others less just because they're employes.