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I have been a memeber for well over 15 years and have no complaints. Recently after getting home from COSTCO I noticed I was missing a bag of shrimp and I had paid for it according to my receipt, I returned to the store a couple of days later with my receipt and honestly can not say what happened to my purchase but I was allowed to get another bag of shrimp no question asked. I have return a number of products mostly jewelry never had a problem. I know people try to play return policies bringing back items even a year later they make it more expensive for all of us. While the vast majority of COSTCO personel are diligent and helpful employees I am sure they have a few who are not but show me where all the employees are? For me COSTCO is heads above all the retailers I have done business with.