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I returned a phone to Walmart, without a receipt and was told that I couldn't get it back on a gift card I had to "exchange" it for something/somethings in the electronic dept equalling that price. I just wanted to know is this standard? I've never heard of that.. like why would it have to be from that exact dept? And why couldn't they put it on a Walmart card?.. just wondering?? Btw I love Walmart!! And have never had a bad experience. Even now I have no complaints. I was just wondering if it's standard policy b/c I've never had to exchange anything in electronics so I've never had to go thru this.