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Walmart customer service reps and managers are confused. I tried to return a 5 tier storage shelf system and had the wrong receipt. I explained that I purchased a second shelf system a week later but I purchased the all 'metal' one instead. Both shelf systems are the same price of $59.88. However, I did not do the even swap because the first shelf system had five particle board panels. This made the box very heavy at 56 pounds. I could not find my original receipt for this shelf, the product was in the original box. I requested a Walmart gift card but the csr advised the return policy 'just changed today' that if the item is over $50 dollars then no refund period. I explained that I never used the product and just opened the box and just resealed. The duty manager finally gave me a gift card once I advised her I will contact the corporate headquarters. This is not right to go through all this trouble. The customer before me returned two large outdoor tents and a red ice chest. The csr inquired why he was returning because the ice chest had a strong onion odor. He used the returned items and stated that one of the tents was missing a screw. The csr returned all of the used items because he had a receipt. This is a sanitary issue....Yuck!!!!