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Original Comment
We had a great customer service experience at your Torrance, CA Superstore shopping for our baby. Due to the unavailability of a crib/changing table combo, we opted for the crib only model. The original crib was purchased online with gift cards, and we have since received the replacement crib in good order. Our experience soured during the refund process of the original online purchase. The online purchase was completed and paid in the Torrance store with gift cards. Those gifts cards did not have a remaining balance and were discarded at the cashier stand. Your customer service department has not been able to credit us for this refund as they cannot comprehend the fact the gifts cards used to make the purchase no longer exist. We have called at least seven times with no hope of a solution. <br /> <br /> I need to speak someone in the corporate office in the USA to resolve this situation immediately.
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