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Tried to exchange a defective NutriBullet that had been gifted for identical item. Took it to the same store where it was purchased without receipt (because it was gifted) and was told it couldn't be done. We had to contact the party that gifted it to us and ask them to produce a receipt. They had to petition the store to look it up in their system. It has been 2 weeks now and Walmart still hasn't produced the record of the purchase as necessary. I will not shop at a store that has such an inept return policy. A defective item should be able to be exchanged quickly and efficiently without having to jump through so many hoops. The mistake is shopping at Walmart.