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Here is a way to get a refund for FREE by following these steps.////I THINK////I recently bought a kindle online through craigslist.(BRAND NEW) I registered it under my amazon prim account,note im not sure but I believe when you register your kindle online that starts the manufacture warranty .4 months later the screen went blank. I did not call amazon I contacted them through the amazon instant messenger ,I told them what happened ,they ran me through the hold the power buttonon the kindle for 30 secs spill but remember ,I have no screen so I couldn't even do the famous MAYDAY call .Anyways I talked with three people.#1 amazon general rep,then he sent me to kindle tech....then to kindle specialist. He tried to do a reset from his end and I guess he couldn't get so... He finally comes back after 3 minutes and says."I'm going to send you a new kindle...that simple yall .Again I'm not sure if its because I have amazon prim on my account, or the manufacture warranty was still good. note I did not buy a warranty at all.So good luck everyone . Hope this helped.