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This lady down a few comments really said "colored lady" and it wasnt 1950 it was 2011. Wow; speed it up and get into the world where the rest of us reside and you'd know that term went out in the 60s! Im surprised you know how to use the internet. Anyways any other stores can look up your purchase and do returns and refunds. Its just a way to keep the money you've spent in the store, in that store! If they give you money back you could potentially go to a competitor and spend it. I don't think they realize that this only makes ppl less likely to purchase anything period vs a syore that has a very easy return policy