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where in your policy doesn't say anything over good luck turn to the store my money was good enough to purchase a to me but when my dog passed away and I tried which are my dog. I had not been returned Rick used to return it because I've lost my receipt that is totally uncalled for it is very rude you can accept my cash but you cannot accept a returnI am very unsatisfied with petsmart and I had been a customer with you guys for years I don't know how else to explain the way I feel looking at my dog carrier everyday knowing that she got ran over by a vehicle insurance never use it