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I've been a manager in the Retail Industry for a long time, in this day and age, there ought to be a 90 day period of time for returns/exchanges. A large organization such as TJX, should operate with the same guest service as department stores, afterall, isn't that what you claim to be?? With the way department stores run such aggresive markdowns, heavy sale days, there's no reason to continue to shop at discounters such as yourselves when your first priority isn't the most important one; the customer. <br /> <br /> Another frustrating thing is that your computers and POS system is archaic. Your system is unable to locate out of season SKU's or style numbers without tickets. Any company can locate this information from the label on the clothing itself. <br /> <br /> Lastly, your regular salespeople seem to have a the good sense to treat the customer with respect both for their time and just common curtousity. Your managers for the most part, do not have this same sense. They are some of the least skilled and lack the vey thing essential to their retail manager positions; personaity for the service industry.