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Just bought a phone that is defective. You cannon hear the person you are talking to nor recieve text messages at all. Phone randomly turns off. I have recipt box andall accessories and am within return policy with no scratches or damage and they refuse to exchange for one that works or repair it. The manager told me to come back twice and didnt want to talk to me they told me to wait for the phone person but i dont need a hardware swap i have my account pin and i know how to do that they just dont want to deal with it because they already have my money. Bestbuy would exchange this in a heartbeat should have gone there.