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My dog had pancreatitis and I had to return some Cesar's dog food to petsmart. I had approx 100-200 containers. When I got to the store the manager told me that she could look up purchases on my petsmart card or she can look it up using the last 4 digits of my credit card number. So I gave her all of the information. She was unable to find it in the system so she said that I could leave all of the food there and that she would call the district manager and get back to me. It's been over two hours and I haven't heard anything. I tried to call them 30 minutes ago and they told me that they would get back to me when they hear from their district manager. So I looked up the policy for petsmart and it said that items purchased over 60 days ago without a receipt can be returned for exhange and that the return was a no hassle. Well this is a lot of hassle to me.