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On June 26, 2014 I left New York on Greyhound to Chicago. The bus was overbooked, so I had to go on the second bus which was did not have extra legroom as advertised. We were told that this bus may or may not continue to Chicago. The bus driver was fairly new and nearly side swipped another van coming out of the Lincoln Tunnel. <br /> When we arrived in Cleveland, we were told that this bus would not continue on to Chicago and we had to disembark and remove all of our belongings and get our luggage and get the bus to Chicago at another gate. While attempting to remove my luggage from the bus, the baggage handler kept insisting that this bus was going to Chicago. I insisted that I was told to get my luggage and get on another bus. Finally he removed my luggage and tossed to me. Finally, we boarded the bus to Chicago and come to find out that this was the same bus that I had been on from New York even though we were told that we had to board an entirely different bus. Since we had left New York late we had to make up time, so our rest stops were shortened. So we finally arrived in Chicago only 45 minutes late.