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STOP and read everyone's comments before you order from Sears. I ordered some shoes online and realized I had bought the wrong size. I got an email that my order was processing but wasn't finalized yet. I called to cancel. They told me they would not cancel the order. I had placed it 5 minutes earlier! The rep told me I could refuse delivery of the shoes, and then I would be charged only $6 for shipping. Do you know another company that would do this? I sure don't. I wouldn't think any company would be so inconsiderate of its customers--and also unaware that this policy is hurting their bottom line. It is costing them labor to pack an item and restock an item for which they'll receive no profit. Bad business, Sears. Yes, I'll share my experience with others.