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Sears is definitely not the same company I remember growing up. I purchased 2 air conditioners and paid to have them installed. One a/c was to replace an old one, therefore the installation was a breeze. No modification needed. The second a/c needed major modification to the window. The installers were not equipped to complete the job, therefore they needed to reschedule. A couple days later they came back. The a/c was damaged. So they had to reschedule again. I noticed the box the a/c came in was not damaged or torn up in anyway. I decided to cancel the second a/c. I requested a return/refund. Now the Sears salesperson tells me I have to wait 10 days to get refunded. I don't get it! I paid for a product and service that I did not receive. Prior to that they told me I would get refunded in a couple days. Sears is not what it used to be. I am really disappointed and saddened by a company that had a reputation for excellent service. Those days are gone.