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We flew from Denver Colorado to Munich Germany. I payed over 5200$ for 4 tickets. 2 adults and 2 teenagers. We had to come home because my son got arrested and he was living in my home with his 2 children. Also he was watching my dogs. After we could not find anyone to watch my grand kids and my 4 dogs we were forced to change our flight and come back home early. When I taked to costumer service I was told a 1000$ ( 250$ per ticket) of the additional charge of 1668$ was refundable if I can proof I had no choice but to come back. "Just explain your situation and they will consider" I was told. Well to them it was not reason enough to return early. I guess my grand kids should have gone to department of social services and my dogs can just starve to death alone in a hot house for a week. I am very disappointed in the airline and there policy's. It will suck any penny it can get out of its costumes. I am sure they made a lot more money by reselling our tickets on our original flight home.