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I am furious that again United has kicked me when need!! I for the second time go to put a pet on the plane and to be told I can not use petsafe because the cabin is not oxygen pressurized. That would not be so bad if 1) I do not live 45 min away 2) have to pay someone to drive me if hubby is not available 3) have to now juggle my schedule again to get kids where they are need and make sure I can get back for the flight 4) have to call the new puppy parents or sugar glider parent and say their is a delay because of incorrect booking. 5) The people at the terminal in South Bend then gives me a time at noon to be back and when I asked for flight numbers and sometime of confirmation to tell new parents waiting on their new baby, He goes to get the manager who I believe calls security and I find out that I have to book the flight through petsafe and where I thought he was rebooking the pup he did not. Thank god I had the good sense to call petsafe right then and found out I would of been again told to come back because the noon flight was not a proper flight for pets either. You people really need to get this right or you will lose more business I ship seven to eight times a yr and thinking about going exclusively to Delta why???? Even though it is more I never had to wait or get delayed in flight