Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Sears has become a joke. I ordered tires from their website and made an appointment to have them installed. I get a confirmation email stating that the tires are in stock and the installation time set.I get to the store wait for help,finally a rep. comes out of the lounge drinking a soda and takes my keys. After 30 minutes my vehicle is brought in and put on the lift, after watching the 3 mechanics walk around like they had nothing to do, I go to ask the rep what's the problem but before I open my mouth she says they only have 3 tires in stock.I ask, Why wasn't I told when you realized this, she starts uh uh well we uh uh, so I tell her to refund my purchase price and she apologizes as if that helps.She prints out my refund receipt and I'm out of there. So today (3 days later) I see a charge on my credit card for the purchase price but nothing about the refund, even though it was refunded an hour after the purchase.Now I have to contact the CC company and file a dispute. I have been a loyal sears customer for over 35 yrs. but the past few years have been nothing but problems when dealing with sears. It will very hard to patronize this companies stores from this point on and that's a shame.