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Ok,United/Continental (whatever they call themselves now, I honestly don't care) has officially lost me as a customer going forward, unless they are the only stinking airline that flies to some remote destination I absolutely have to get to in the future.<br /> <br /> Had to cancel a $543 ticket last September because Suzanne was feeling awful, too awful to try and go to her Parents 50th Wedding Anniversary party. That means she was feeling bad! So tonight I'm trying to use the credit to buy her a United ticket to Houston for her July scans and check-up with her Oncologist. Found a itinerary for $361, but of course there is a $200 change-fee and then another $50 &quot;agency&quot; fee because I bought the ticket on Expedia or somewhere instead of buying the original ticket directly from United. Anybody else ever heard of this &quot;agency&quot; fee before, that was new to me.<br /> <br /> But the cherry on top is that they won't even apply the $182 remaining credit ($543 - 361 = 182) to the $250 in fees. They want me to pay the $250 outright and then still have the extra credit sitting out there which of course they'll probably charge me another $250 to use later.<br /> <br /> I even talked to a supervisor and then another supervisor and explained the circumstances that the ticket had to be cancelled due to effects of Cancer treatment and that I'm trying to use the credit to get Suzanne down to Houston for more check-ups related to her cancer. I was barely finished before she cut in again with the same Blah, blah, blah. &quot;The change fees are a separate fee and not a ticket so I can't apply the credit and you have to pay the whole $250 right now. If you get a doctor's note they might refund part of the $200, etc, etc, etc...&quot;<br /> <br /> If the only thing they can do about their financial problems is continue to think up new ways to screw us with fees, fees and more new fees, why don't they just go out of business already. United can take their whole $543 credit (which is really only worth $111 in this case) and SHOVE IT!!! They're not getting $250 more from me, I'm going to go use that money to buy a ticket on SOUTHWEST instead!<br /> <br /> Feel free to tell your favorite United story here in the comments. I might just send it all to 'em...