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I had purchase a ticket in February 15/2014 my mother became very ill she almost died but we got her to the hospital just in time and I call greyhound and told them about the situation ok I was told to fax the paper work showing why I was unable to make the trip so I fax the paper work off so now they got everything mix up with a situation that happen in 2012 and this is 2014 so I spoke with and agent her name was miss harris badge number 2269 she took me through all the ropes I was told to my customer Id number down and my confirmation number down as well and put down the number from the fax machine number down also ok I did everything so they put the cash back on the card that was canceled so the agent spoke with her supv .so now they was going to send me out a check I never did get the check but the money that they put on my card was money from 2012 not 2014 so ok I spoke with another supv she was very rude she tells me that she see around trip ticket for me but she tell me I have too show proof that I paid for a ticket the proof is wright there in front of you what more proof do you need so she hangs the ohone up in my face and the agent that my her supv on the phone she was nasty also now the got things mix up again now they saying I have to show proof that the passenger was ill im the passenger I wasn't ill it was my mother that was ill and almost died not me and every time I talk with these people they give me a different story they either saying it's going to take 7 to 14 business days or the paper work is not wright or it's going to take 6 to 8 weeks I have seen a lot of 7 to 14 days go by and 6 to 8 weeks go by and I have not nothing the ticket they kept of mine and the money.