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Same thing happened here. Called Kroger corporate just to make sure the store was correct. But in fact they do not accept returns on all items. Their brands are one thing but any other brand is a third party vendor and they have to show proof of purchase either on your shopping or credit card. They kept saying "if you do not have the packaging with the UPC on it we cannot do it". Well, they had the product AND its UPC in their store. Whatever. Either you can or can't. Kroger needs to create a solid return policy with all of its exceptions and stop confusing its consumers.