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I just returned a $40 mail scale to Staples in Portland, OR. The cashier advised that it was past the returnable date and could not be returned. I asked for a manager and she called a woman in the office who just told her not to accept it. I asked to see a manager. She called a young man (Darrel) who carefully listened to my story. It was a birthday gift that I could not use, new in the box, with the receipt paid for on a debit card. I confirmed that this store still sold this item and had three on the shelf. He called the General Manager (off that day) and got no answer. He did the refund because he actually used his own correct decision to avoid the social media damage that would cost Staples more business than the $40 for this return. Good job Darrel! <br /> It is my opinion, that any store should provide full refunds for the price on the receipt for any item new in the box that is currently sold in their store. This should be part of a consumer protection program.