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I had the best return experience today. I have lost two receipts - one for an online order and the other from purchase when I made the online order return. The cashier, Ian at Alderwood, was awesome and looked up the orders using my Visa. It ended up being four separate transactions to make all the returns needed and he never once gave off anything but a positive attitude, thanked ME for being patient and didn't say anything negative to the people waiting behind me (like, "sorry this is taking so long" - which I hate when cashiers do.) I couldn't say enough nice things about the experience.