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I wish I read the reviews before dealing wit them. So I went in, placed my order for glasses, they told me it would take an hour, but for some reason he said come back in 3hrs...fine. so my child n I went to do some errands and came back at 4:30pm which they closed at 6 on a Saturday. When I came back, they said the machines were broken and couldn't give me my glasses that day. What a coincidence! I was FURIOUS at the fact that they have my number n could've called but didn't. Then the manager there told me he will refund part for inconvenience, NEVER did. He said he would call me by 6 the same day when the store closed n let me know what will happen, never did.<br /> Then the next day I went in after work, they lost my glasses....they called a few ppl and n they &quot;found&quot; my glasses mysteriously in a bin...hmm..I think they just didn't finish it to be honest. So I waited for an hour and a half, finally got it, I wasn't happy wit them cuz it really made no difference to me. It looked like one of the display glasses. <br /> So a few weeks later after my purchase, I decided to return them. I went to the place I got it n the guy was giving me all the reasons I should still keep it. I could see then he refused my refund. So I went somewhere else a Few days later and as I tried to return it since I paid cash, she told me she couldn't give it back to me in cash. She said they don't even have that kind of cash in the store n to call an ask before coming to the store if they have cash in their drawer. I was like yea...that's not suspicious! So I was issued a check to my home. I didn't get it yet. I believe that's NOT my problem that they didn't have extra cash in their vault to give. I expected to get it back the same form of payment. They should atleast inform customers if they plan to return it in the future that chances of getting cash back could be slim. I get it, maybe ppl will then turn away but at least the customers can feel they r willing to be honest. I'm upset wit how it all went down. From the moment I walked in the door to get them n wasted my time on that. And its funny cuz it seems like a lot of ppl here have similar situations. I will never go back to lenscrafters even if my eyes needed glasses so badly.