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I just tried to return my dogs Frontline plus package after one use due to horrible allergies to the medication. At the time i purchased the Frontline I also bought diapers that were to small for my dog and had to return a couple days after. At that time they took my receipt and replaced it with a receipt showing the refund (i never got the original receipt back). Today when trying to return the frontline medication, they asked me to show the original receipt and even though i explained the situation, they refused to acknowledge their mistake and just said "nothing we can do about". i could not even get store credit so now im out over $100 for nothing. This is the last time I purchase anything from Petsmart. Treat your customer with respect and you may have a higher customer retention.