Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

DO NOT NOT NOT ORDER ONLINE FROM POTTERY BARN. I ordered a duvet and shams online. Have never ordered that way before. When I got the duvet I didn't like the quality of the fabric, it was rough and I am. not used to bedding of such poor quality. My invoice said to contact the return dept for info on how to return. The website listed did not work, even after several attempts. I called customer service & asked if I could return to a store and they said fine. I only opened 1 sham and did not take it out of the package. I could feel that it was rough. The salesperson at the store took the items and said no problem, he would issue a credit. Today I got a gift card, NOT A REFUND TO MY CREDIT CARD!!!!!! I don't ever want to shop there again so the giftcard is useless to me. BIG RIPOFF.