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Sears is the WORST when it comes to customers and promises! I will NEVER EVER buy anything ever again and have already advised all my friends to do the same. I went to Sears store on February 6th, 2014. I needed a new teapot right away. I found the one I liked but they told me it was not available at the store and someone would help me order it online and I would get it within a week. Someone who could barely type or see managed to somehow order it from their store computer. Shortly after getting home I got a confirmation that my item has been shipped and provided me the tracking number. Now this is where the REAL fun began. The next day I attempted to track my package and the tracking button took me to the UPS page saying no such number was available. Hmmmm, I thought, let me call UPS. After I called UPS with that tracking number, they told me that they don't even have such numbers and it was most likely shipped by USPS! So then I called USPS and it was indeed their tracking number but they said the item was not yet received by them, only the label was created. SO I waited a few more days and attempted to check tracking again. It still did not update so I called USPS again and they told me the same thing: item has not been received by the post office yet. So I waited and waited for about 15 more days hoping that they would ship it. Then I go to the actual order page on sears website and it says my order has been DELIVERED? So I called customer service who told me it was an error and that my item's wereabouts were unclear and she had to contact shippind Dept. When she never got back to me days later I called again and demanded they check with shipping dept. right away. This time around they told me it had just been shipped "last night" and I should check the tracking update later. I did and it still never updated and USPS STILL said it never received item for shhipping. This time around I went into sears online chat help. It was even worse than the phone help. The rep told me she didn't know where the item was and had no way of checking but that I had to wait another 10 days!!! 10 days on top of 25 that I already waited??? So I said I want my refund and she simply said "ok, you will get your refund and also 10% off future purchase". So I called the next day just to make sure that the refund was processing and this time around the new rep told me that she had NO IDEA what I was talking about because I had NEVER contacted them before and never spoke to anyone! I MEAN REALLY??? I spent about 3 hours in between them putting me on hold on the phone and then spent another hour on their online chat, not to mentipon calling USPS and USP with their hold times and all of this for them to tell me that I NEVER contacted anyone. At this point my nerves were on edge and she rudely said to me "LISTEN MAM! I cannot help you other than to tell you to wait and when you get your item you can return it back for refund" . Long story short, it's been almost a month and I still have not gotten my item, the correct tracking, OR refund. NEVER EVER EVER again Sears. I'm beyond disappointed!