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We have the same problem with our sons tablet. Worked for 2 months.Purchased from Walmart.com with 2 year replacement plan. We took it back to Walmark and were told about 15 day rule. If purchased Dec 1 and Christmas isnt until 25. My 15 days was over before gift was opened?? We were told we need to contact manufacture. But system says I can get a refund at store. Which didnt happen. We had all the paper work.Walmart days are over.We work to hard for our money to continue to buy junk they dont stand behind.