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I did a Google search to find the OfficeMax refund policy. I purchased a Netgear router and after opening the box it came in, I hooked it up. I decided I would just buy Wi-Fi service as it was cheaper than what I already had. I had the router for about 10 days and I packaged it back in the original box. Took the receipt and handed it to the Teller and said, "I would like to return it. I told her I was getting Wi-Fi service and wouldn't need it. She said, "no problem". I asked if she needed my credit card. She said "no as the cash register stores the information". This whole experience took no more than five minutes. She also noticed I had purchased INK when I bought the router for my printer, and said, "we are running a promotion this week, buy 1 and get the second one for half price." note my receipt was 10 days old. I went and bought the extra INK and saved 16.00. I give OfficeMax a five star rating. Wonderful people and a wonderful experience. Not to many stores will go that extra mile to help you. Steubenville, Ohio location