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I purchased a ticket from my cell phone. When I got to the Chicago bus station I found that all buses that day had been cancelled due to ice. They had already been cancelled at the time I purchased the ticket from the website. The phone lines for the bus station weren't working so I couldn't call to check before taking a taxi to the station. I assumed that I wouldn't be charged on my credit card. When I got the bill, guess what? I called and was told rudely that it clearly states the ticket is not refundable and I could have rescheduled another trip. Perhaps they should keep their website updated instead of selling tickets for nonexistent buses.