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I totally agree with GRANDMA. I recently found myself in the same situation. I purchased the tablet for my daughter as her main Christmas present, tried to return it to exchange it for one that actually worked. That's when I was as informed of their 15 day return policy on electronics, specifically the tablets. If I had known of the policy before I purchased it, I would have NEVER have made the purchase at that store to start with. Although I am sure thats why I was never informed of it. I have always understood their policy to be 30 days on electronics and 90 days on all other items. Of course, the tablet worked fine for the first two weeks--it was all downhill after the 14 day mark. Now, here my daughter sets without her Christmas present. That was what we considered in our household as her "big" present present too. Now she has to set and watch her siblings continue to enjoy their presents--while she has nothing. I feel so bad for her. She is heart broken. I have been a faithful customer at Wal-mart for as long as I can remember. I WILL NEVER SHOP THERE AGAIN. NEVER!! They ruined my daughter's Christmas this year--which means they ruined my Christmas as well.