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Yep, my story is about the same. I was in the middle of mexico (they partner with a Mexico bus company) when I found I needed to change the date of my return. they said I had to do it at a ticket agent. I told them I was no where near a ticket agent. In response they just told me my ticket was void after the travel date. Tried the e-mail route got the same answers. There has to be a law that requires a company to do certain things when they sell a "refundable" ticket. We need to unite and do a class action suit. I can't beleive anyone would do this in the U.S.A.