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Im truly dissatisfied with the service I have received from sears. My husband an I brought this threadmill that would be great in helping me get fit. We have had several problems with this purchase before we can even enjoy the threadmill. First the sales rep confirmed one was in stock an the store. So we had to go home an come back later to pick it up to find out its not there in stock. Then we were offered a refund an to purchase online in store to get delivered an assembled. So we agreed to this offer an when threadmill was delivered the associates didn't test an run machine. The threadmill doesn't work correctly its stuck on incline. I have reported it to several customer service reps,delivery team an in s tore sears team. I can believe I as a customer is getting such a run around. At this point im really considering returning the threadmill an cancelling my credit card an husband credit account with sears an never shopping with sears again. We both work hard for our money an cant afford to throw away 7 hundred an some dollars on a threadmill we will never be able to use. I brought it new not as is so I would like what I paid for.