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I purchased a ticket online for my grandson to travel from CA to NY two days later. A few hours after purchasing the ticket, I found out that he had already made travel arrangements. I called Greyhound immediately to cancel the ticket. I was told that I would receive no refund. I pointed out that the confirmation email mentioned nothing about the ticket being non-refundable. I tried to explain that I purchased the ticket in error. &quot;Customer Service&quot; would not budge. They said that I could schedule the same trip at another time...for an extra fee of $20! <br /> <br /> I filed a complaint with the Better Business Bureau. This is unacceptable. Greyhound has literally robbed me of $245 for a service that is not being used. And if there are absolutely no refunds, they should state that in their confirmation emails.<br /> <br /> I spoke to a Customer Service representative who refused to put me through to a supervisor. When I demanded that, I was put through to a supervisor who refused to help me. When I asked what were the next levels of appeal, she told me that there were none and that the buck stopped with her. Very, very rude.<br /> <br /> It will now be my personal mission to let everyone know just how bad this company is.