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More Sears frustrations... they never intend to refund your money.<br /> <br /> <br /> <br /> <br /> <br /> Is anyone from Sears going to respond ?<br /> <br /> <br /> <br /> Jitender<br /> <br /> On Dec 2, 2013, at 4:23 PM, Jitender P Singh wrote:<br /> <br /> <br /> <br /> Hi Pam,<br /> <br /> <br /> <br /> Why would you issue a partial credit of $ 1435.23 when the total amount was $2,563.70 <br /> <br /> <br /> <br /> It seems to me we are going in circles and no one is able to resolve this. I have been given these 5-7 days and 3-5 days timelines numerous times and all have elapsed. None of the promises from customer service have ever been fulfilled so far.<br /> <br /> <br /> <br /> At this point, I am running out of options and how so ever I want to resolve this matter amicably, I am being forced to consider taking legal advice to resolve this.<br /> <br /> <br /> <br /> Jitender<br /> <br /> <br /> <br /> On Dec 2, 2013, at 3:59 PM, Imran wrote:<br /> <br /> <br /> <br /> <br /> <br /> Dear Jitender,<br /> <br /> <br /> <br /> Thank you for contacting Sears.com regarding your order. I sincerely apologize that you have not received a full credit on your canceled order. It's understandable to that you would like to get this matter resolved. I appreciate the opportunity to assist you with this refund request.<br /> <br /> <br /> <br /> After reviewing your order, I have requested for our specialists to issue a credit for you in the amount of $1,435.23 and this credit will hit your account in 3-5 business days after it has been issued. You will receive a response from us as soon as this credit has been issued.<br /> <br /> We appreciate the opportunity to serve you! We hope you will continue to make Sears your choice for quality and value. <br /> <br /> <br /> <br /> Need additional assistance? Click here to Chat or Talk with us now!<br /> <br /> <br /> <br /> Pam M <br /> <br /> Sears Customer Care<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Original Message Follows: ------------------------ <br /> <br /> Hi Thomas, Customer Service et all,<br /> <br /> <br /> <br /> Per your email Dated Nov 22, I was assured that I will be getting the long pending refund with 5-7 days, it has been almost 10 days now and still no word on refund or any confirmation about it.<br /> <br /> <br /> <br /> If this is not going to get sorted out over emails, let me know what other recourse you have to resolve this.<br /> <br /> <br /> <br /> Thanks<br /> <br /> Jitender<br /> <br /> <br /> <br /> On Nov 23, 2013, at 12:20 PM, Sears Orders wrote:<br /> <br /> <br /> <br /> <br /> <br /> Dear Jitender,<br /> <br /> <br /> <br /> Thank you for contacting Sears.com. My name is Thomas . As a trusted Sears product specialist, it is my pleasure to provide you with assistance about the credits due back to your credit card. I am happy that I received your email so I have the opportunity to resolve your inquiry. I can confirm that a total credit of $2,563.70 will be issued back to your credit card.<br /> <br /> I hope this information has been helpful. If we can be of any further assistance, please respond to this email. We are always here to help. Thank you for being a valued SearsCustomer.<br /> <br /> <br /> <br /> <br /> <br /> Join our program today and enjoy free shipping on millions of eligible items for the next 90 days! Click Here to start your 90 day trial offer! View terms and conditions.<br /> <br /> <br /> <br /> Need additional assistance? Click here to Chat or Talk with us now!<br /> <br /> <br /> <br /> Thomas J<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Original Message Follows: ------------------------ <br /> <br /> Thank you,<br /> <br /> <br /> <br /> I am concerned about the amount. Could you please confirm the refund amount I will be getting in next 5-7 days ?<br /> <br /> <br /> <br /> Regards<br /> <br /> Jitender <br /> <br /> <br /> <br /> On Nov 22, 2013, at 12:43 PM, Sears Orders wrote:<br /> <br /> <br /> <br /> Dear Jitender,<br /> <br /> <br /> <br /> Thank you for contacting sears.com regarding your order number . I understand that you would wish to confirm about your refund. I appreciate the opportunity to assist you.<br /> <br /> <br /> <br /> Yes, you will receive your credit within 5-7 business days, along with an e-mail notifying you of the cancellation and credit to your account. Depending on your credit card billing date, the credit will appear on one of your next two billing statements.<br /> <br /> <br /> <br /> Need additional assistance? Click here to Chat or Talk with us now!<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Theresa T. (sthabit)<br /> <br /> Sears Customer Care<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Original Message Follows: ------------------------ <br /> <br /> Hi Rod,<br /> <br /> <br /> <br /> Thanks for your response.<br /> <br /> <br /> <br /> So do you confirm that within 5-7 days, I would be getting credit for the complete amount which is $2,563.70<br /> <br /> <br /> <br /> Thanks<br /> <br /> Jitender<br /> <br /> <br /> <br /> On Nov 22, 2013, at 11:48 AM, Sears Orders wrote:<br /> <br /> <br /> <br /> <br /> <br /> Dear Jitender,<br /> <br /> <br /> <br /> Thank you for contacting us back at Sears.com regarding your order, We apologize that your shopping experience with Sears.com has not met your expectations due to the delay in the processing of the credit for the rest of your order. I can understand you concerns with the delay as it is a lot of money. I would be concerned with the delay as well. I'm glad that I have the opportunity to address your concerns.<br /> <br /> <br /> <br /> I have reviewed your order and I see that we had processed a request for cancellation of all of the items from your order. It appears that credit for part of the items did not not process correctly. Per this I have forwarded an additional request to the store for processing of the credit for the rest of the order. Once processed, your credit will be issued to the credit card used during the initial transaction. You will receive your credit within 5-7 business days, along with an e-mail notifying you of the cancellation and credit to your account. Depending on your credit card billing date, the credit will appear on one of your next two billing statements. We apologize for any inconvenience this may cause. <br /> <br /> You are important to us at Sears and we look forward to your future business. We are always happy to assist you with any additional questions or concerns. <br /> <br /> <br /> <br /> Need additional assistance? Click here to Chat or Talk with us now! <br /> <br /> <br /> <br /> Rod N.<br /> <br /> Sears Customer Care<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Original Message Follows: ------------------------<br /> <br /> Hi Holmes,<br /> <br /> <br /> <br /> <br /> <br /> It has been more than 2 weeks now and I have neither heard back nor got my refund back from Sears. Over all it has been more than 6 weeks since I have cancelled the order.<br /> <br /> <br /> <br /> <br /> <br /> The order value was $2,563.70 and already passed my credit card Please let me know how this can be expedited so that I can get my refund at the earliest.<br /> <br /> <br /> <br /> <br /> <br /> Jitender<br /> <br /> <br /> <br /> <br /> <br /> The total order value was $2,563.70. I requested cancellation of the whole order. there would be another refund due for the balance amount $1414.53. could you please take a look in to that.<br /> <br /> <br /> <br /> On Nov 6, 2013, at 2:02 AM, [email protected] wrote:<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Dear Jitender,<br /> <br /> <br /> <br /> Thank you for shopping at Sears.com!<br /> <br /> <br /> <br /> We are still in the process of researching your order, however wanted to follow up so you know we are still working on it. We sincerely apologize for the delay. Please allow 5-7 business days for a response. We regret any inconvenience and appreciate your continued patience.<br /> <br /> <br /> <br /> Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok.<br /> <br /> <br /> <br /> Shop sears.com now to pick up great products for the season.<br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Holmes S<br /> <br /> Sears Customer Care