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i haven't even used greyhound and i think it's a bunch of bull. the only sort of information the purchasing page gives you is different types of tickets (which, all seem the same accept the fact that you pay twice as much for a "refundable" ticket.) it seems that if one were to purchase a 'refundable ticket" you would be able to do so up until the day before the departure, and not have to bend over backwards to get things situated. in any sort of context, any returns are usually within seven days of purchasing. not this place i guess. i will never use this company, ever. And i suggest, if you want to keep customers and not have a slew of law suits on your hands, you get your act together greyhound. This is ABSURD. what kind of business is this? OH YEA. business of stealing. I get it. Scumbags. It's hard enough for people to travel these days, and when they believe they are able to buy an affordable ticket to do so, and something comes up that they are able to be changed, or refunded, seeing as the services have not been rendered. GET IT TOGETHER. your logic = not logic.