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I tried to take a pair of UNWORN shoes back to Sears today with the receipt. They wouldn't take them back because they weren't in the box! Are you kidding me? I'm sure they can find a box in the back to put them in. How many pairs of shoes are sold not even in a box? My husband and myself have spent thousands of dollars in Sears, but now I think I will have to shop elsewhere. If other stores give a refund even if you don't have a receipt, then why does Sears have this policy? Sorry Sears, you just lost this customer.