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My Name Is Nelly Ngugi From Huntsville Tx.i Booked Greyhound Bus From Dallas To Huntsville Tx Together With My Two Kids On 07.21.2013.your Agent Deducted 600 Dollars From My Visa Card She Told Me This Is Fare From Dallas To Hunstville Alabama Which Was Not My Destination....i Talked To The Agent And She Told Me Not To Worry I Will Get My Refund Back After 10 Working Days. Ihv Sent My Tickets For Your Reference ..i Have Called Endless Times To Your Office And Given False Promises.my Refund Is 433.50 Dollars Which Remained After My Real Fare Was Deducted.this Is 5 Months Please Help Me To Get My Refund.WHEN ICALL THE AGENTS TELLS ME MY MONEY WAS REFUNDED ON 08.29.13 WHICH AFTER GIVING MY VISA NUBER THE REFUND DO NOT SHOW ...I NEED NY 400.33 DOLLARS OR GUIDE ME HOW TO GET IT THIS IS VERY UNFAIR