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I have been a customer with Sears for the best part of my life. I have spent tens of thousands of dollars with them and was employed with them as a teenager, young adult and a mature adult. I loved Sears (both as an employee and a customer). Something has changed and it is a horrible place to do business. I purchased an air conditioner on the 5th of July and when I got it home and opened the box realized that there was parts missing. I returned it to the store on the 9th only to discover that city pick-up was closed. What??? Closed on Mondays and Tuesdays. Really?? Anyway, the young fella that was there at the time was kind enough to do the transaction for me. After he got the paperwork done he informs me that the girl that does the returns was away and that it could take up to a week for the refund to be done. The purchase was made on my credit card that is not affiliated with Sears. So I now have a bill to pay, no product and will not be able to purchase another air conditioner elsewhere until I receive a credit on my credit card. I have decided that Sears and I are no longer friends.