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Same thing I bought a 35 dollar fish tank filter this morning. I did not open it. I went to return it to the store expecting to only get a gift card because I lost the receipt. The manager say she could not give me any type of refund with out a receipt. I will tell all my friends and family to never shop her again. Your management is a joke. I was very upset especially with all the money I have spent in this store. Never Again. Feel free to contact me if you would like to keep my business.