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Reference Flights 1611 and 1212, 7 Jun 13 from LAS to DCA. Mileage Plus VJ31812. I had to cancel the above flight for my wife Mitsuko Nakasone due to an unexpected change in travel plans. I received an email informing me I cannot get a refund. I don't feel I should have to pay for somethingI didn't receive. I consider this stealing. I have used United for years and have a lot of mileage. If I don't received a refund/partial refund, I will not consider United for my future international/domestic flights.