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If animals are involved and they are dying because of starvation etc then that should be reported! I hope people do more then just leave a comment on here!<br /> <br /> I personally have had wonderful customer service at 2 Petsmarts in Midlothian VA. The only bad experience I had was when I went to divy up several different bags of dog treats so I could take some to my dads dogs and as I was putting one type of treat into his bag I noticed little brown bugs. I immediately went in and asked for a refund. The only thing that bothered me a little is that they never made a comment about checking the other bags of that same product. I sure hope they did!