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I bought my granddaughter an oomi zoomi remote control car for christmas. We opened presents on new years day and she just loved it. It was her favorite. one week later it wouldn't work. So I went to the toys r us store on alpine in Grand Rapids, Mi. thinking I could just exchange it. They said I couldn't exchange it without the packaging. Now remember that trash day was the day before. I had the receipt but they still wouldn't do it. They said I could buy another one and then take it out of the box and put the other one in to exchange it. Is'nt that stupid? To top that off they haven't gotten any more in and now what am I supposed to do? I thought toys r us was a top of the line store. Their customer service sure sucks.