Western Digital Returns and Refunds

Please find details regarding the return and refund policies for Western Digital below. We encourage you to leave a comment regarding your experience requesting a return or refund from Western Digital so others can benefit from what you learned.

Western Digital Return Policy

View complete Western Digital Return Policy
The WD Store happily accepts returns on purchases within 30 days of shipment. For products that arrive defective or become so within 30 days of shipping, we will issue store credit to be used by the purchaser. For more information or questions concerning whether or not your product is defective, please visit WD Support.

The WD Store cannot issue credit to cover shipping costs for any returned item.

In order to process a return, the WD Store needs to receive the returned item a maximum of 10 days following the issuance of an RMA number. RMA numbers are only valid for 10 days and expire on the 11th day following the date of issue, at which time returned products will be refused by the WD Store.

Items must be return in like-new condition. They must be in original packaging and returned with the packing slip, all warranty cards, UPC tags, accessories and manuals in the original shipping container or similar packaging. Failure to comply with these requirements will result in a denial of the return at the customer’s expense. Bare drives returned to the WD Store must be returned in original packaging with the drive properly positioned in plastic end caps.

See what others are saying about Western Digital returns, refunds and exchanges

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28
Jul

Posted by Tom from Flintstone


on 7/28/18 at 11:22AM

WD used to have superior products. Not any more. 2 TB Blue failed in 3 months. Replaced
under warranty. I had to pay 15.00 to ship the replaced drive to WD even though it was
under warranty. The replacement 2 TB arrived and was dead upon arrival. WD is replacing
the 2nd drive with another reconditioned one. I refused to pay 15.00 to have the 2nd one
returned so they reluctantly sent me a postage paid label.

When I received the replacement for three tries I hope it works.

I have been a WD customer for years as I am 82 years old but if the 3rd one fails within
warranty period I will never buy another WD product.

09
Sep

Posted by Anonymous


on 9/9/09 at 1:26AM

... of use. After going through the returns process (customer has to pay return shipping), a 're-certified' (i.e. second-hand) ... to grasp the idea that a second-hand drive is not a good enough replacement and that getting the customer to keep paying to return shoddy goods is acceptable. ...

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